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Questions on a bottle, an order, or a hard-to-find release? Send a note and a real person will get back to you. If it's about an order, include your order number.
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Order issues
Report within 3 business days
Wrong, missing or damaged items — include your order number and photos
Wrong, missing or damaged item? Let us know within 3 business days of delivery with your order number and photos.
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Common Questions
Shipping, delivery, cancellations and order issues — straight from our policies.
When will my order ship?
Orders placed Monday–Friday before 4 PM PST ship within 3–5 business days after processing. Orders placed after hours, on weekends or on holidays ship 3–5 business days from the next business day. Engraved bottles need an extra 4–6 business days. Everything ships from Southern California by UPS (Ground, 2nd Day Air or Next Day Air), and there are no Saturday or Sunday deliveries.
Where do you ship?
Within the United States only. We can't ship to PO Boxes or APO/FPO addresses. If you're outside California, you're responsible for following your state and local alcohol shipping laws.
Does someone need to sign for delivery?
Yes. UPS needs an adult (21+) signature and valid ID, and won't leave the package at the door. To avoid missed deliveries, we recommend shipping to a business address. If UPS returns the package, shipping charges aren't refunded, and UPS return fees and a 15% restocking fee are deducted from the refund.
Can I cancel my order?
If your order hasn't shipped yet, contact us to request a cancellation. Approved cancellations carry a 10% cancellation fee. Once an order has shipped, it can't be canceled.
My order arrived damaged, or something is wrong or missing. What now?
Contact us within 3 business days of delivery with your order number, photos of what you received (and the packaging, for damage) and a short description. Damage in transit is covered only when shipping insurance was purchased at checkout, and the damaged bottle must be returned. Leaks and minor cosmetic imperfections aren't covered.
Can I return a bottle?
Due to alcohol regulations, all sales are final. Once an order has shipped, it can't be returned or refunded unless it was damaged in transit and shipping insurance was purchased.